Архив rb.ru

Cube manager

Архив rb.ru

(Москва)

Cube manager

Описание позиции

  • Serves as an ambassador who will engage the business in terms of intent and usage of the Cube.  Will act as a coach to our Global Client Serving Partners (GCSPs), Business Development Executives and account teams regarding how to best leverage the cube to conduct meetings that will build and/or help to assess the state of our client relationships.
  • Manages all elements of Cube operations, including but not limited to:
  • Establishing clear processes and procedures for bookings, security and operations of the site
  • Serving as liaison with other groups (facilities/hospitality, firm security, on-site technology support) to make certain quality support for meetings is delivered
  • Measurement and reporting of cube usage
  • Developing a plan to promote and market the Cube to increase usage – including regular communications, internal marketing campaigns, etc. so potential users have access to information about Cube benefits, usage, protocols, etc.
  • Serve as a single point of contact for account teams, partners, firm leaders and/or clients who are using (or interested in using) the Cube
  • May be asked to serve as the facilitator (or co-facilitator) of the session(s)
  • Partnering with other functional groups within our matrixed organization – cultivating relationships, aligning people and processes and identifying efficiencies to add value.
  • Coordinates with other Cube Managers and Cube champions around the globe to for consistency across Cube locations
  • Anticipates what customers want and follows up to check that internal and external customers are completely satisfied
  • Creates a knowledge transfer culture within the Cube to capture and share best practices
  • Coordinates and assists with budget planning (as required) and is responsible for operating within approved budget
  • Recommends technology and facilities enhancements to continually improve the Cube experience

Требования к кандидату

  • Possesses a solid understanding of the key business and financial drivers that determine the firm's success – particularly our  business development and go-to-market strategy
  • Strong knowledge and experience in account management and client-facilitated sessions
  • Coach certification in Miller Heiman Effective Client Encounters & Strategic Opportunity Management) as well as in Tracom Creating Client Connections
  • Excellent communications skills and executive presence
  • Attention to detail and strong organizational skills are essential
  • Project management experience –able to manage multiple tasks in a fast-paced environment
  • Ability to work with all levels within the firm and build solid relationships with multiple internal groups
  • Must have strong written communications skills and a solid technology background.  
  • Strong working knowledge of a professional services organization.

Специализации

  • Финансы / Бухгалтерия
  • Информационные технологиии

Отрасли

  • Банковское дело / Финансовые услуги
  • ИТ / Телекоммуникации / Интернет-технологии / Компьютеры

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