Архив rb.ru 07 февраля 2012

Cube manager

Архив rb.ru 07 февраля 2012

(Москва)

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Описание позиции

Serves as an ambassador who will engage the business in terms of intent and usage of the Cube. Will act as a coach to our Global Client Serving Partners (GCSPs), Business Development Executives and account teams regarding how to best leverage the cube to conduct meetings that will build and/or help to assess the state of our client relationships.
Manages all elements of Cube operations, including but not limited to:
Establishing clear processes and procedures for bookings, security and operations of the site
Serving as liaison with other groups (facilities/hospitality, firm security, on-site technology support) to make certain quality support for meetings is delivered
Measurement and reporting of cube usage
Developing a plan to promote and market the Cube to increase usage – including regular communications, internal marketing campaigns, etc. so potential users have access to information about Cube benefits, usage, protocols, etc.
Serve as a single point of contact for account teams, partners, firm leaders and/or clients who are using (or interested in using) the Cube
May be asked to serve as the facilitator (or co-facilitator) of the session(s)
Partnering with other functional groups within our matrixed organization – cultivating relationships, aligning people and processes and identifying efficiencies to add value.
Coordinates with other Cube Managers and Cube champions around the globe to for consistency across Cube locations
Anticipates what customers want and follows up to check that internal and external customers are completely satisfied
Creates a knowledge transfer culture within the Cube to capture and share best practices
Coordinates and assists with budget planning (as required) and is responsible for operating within approved budget
Recommends technology and facilities enhancements to continually improve the Cube experience

Требования к кандидату

Possesses a solid understanding of the key business and financial drivers that determine the firm's success – particularly our business development and go-to-market strategy
Strong knowledge and experience in account management and client-facilitated sessions
Coach certification in Miller Heiman Effective Client Encounters & Strategic Opportunity Management) as well as in Tracom Creating Client Connections
Excellent communications skills and executive presence
Attention to detail and strong organizational skills are essential
Project management experience –able to manage multiple tasks in a fast-paced environment
Ability to work with all levels within the firm and build solid relationships with multiple internal groups
Must have strong written communications skills and a solid technology background.
Strong working knowledge of a professional services organization.